Healthcare provider organizations today strive to operate as one system of care, which can be a challenge. The pandemic has brought this issue into stark focus by magnifying the challenge and accentuating its impact on patient access, care and leakage.
The pandemic also has placed new strains on hospital intake and capacity, strains that can result in patients being transferred to hospitals far from home, even out of their state. Increased staff shortages due to illness and burnout have further compounded these issues.
Angie Franks is CEO of About Healthcare, which develops patient access technologies for hospitals and health systems.